CALL US

Faq's

Frequently asked questions
  • What are my baggage allowance?
  • How can I pay for extra checked-in bags
  • How can I cancel my booking?
  • How can I submit a cancellation request?
  • What is a Flight no-show and am I eligible for refund
  • I cannot find my e-ticket?
  • When do I receive my e-ticket?
  • Do I need a visa for my trip?
  • There is no space between my names?
  • How can I reserve a seat?
  • Where can I find my seat number?
  • How can I change my seat number?
  • Why do I see a $1 charge on my credit card
  • I see 2 separate charges on my card
  • Can refund be made to another credit card?
  • I received an email for additional credit card documents?
  • How long before my departure do I need to check-in?
  • What is a schedule change?
  • Periodic Email Reminders
  • Why did my Flight ticket price suddenly increase or decrease?
  • Can I cancel now and use for Future Credit?
  • difference between cancellation and refunds?
  • can I change my travel dates for my existing e-tickets?
  • I cannot find my e-ticket?
  • When do I receive my e-ticket?
  • What is Book & Hold?
  • Where can I claim my EU VAT tax refunds at Airports in Europe?
  • Frankfurt Terminal 1 VAT refund
  • Need assistance or a live agent?
  • VAT refund eligibility & refund process
  • AC Online check-in information
  • LH Online check-in information
  • About $15 Book & Hold fee?
  • Do I have to pay $15 to hold reservation for up to 24hrs?
  • Contact?
  • Lufthansa Baggage information
  • Lufthansa Excess baggage payment
  • Age and ticket requirements for children?
  • Unaccompanied minors on flight?
  • What does the $12.50 per person premium service includes?
  • Is the $12.50 refundable?
  • United Airlines Baggage information
  • Where is my receipt?
  • About $15 Book & Hold fee?
  • What is Book & Hold?
  • Airline policies on Coronavirus (COVID-19)
  • How to book flights with future credit due to Covid-19?
  • can I change my reservations?
  • Is the Credit card fee refundable?
  • Is the travel agency service fee refundable?
  • How can I cancel my booking and get a refund?
  • Force Majeure clause
  • General Disclaimer to use the site
  • Why my Refund request is rejected?
  • Book a flight using Airline credit?
  • my name is wrong on e-tickets?
  • Seat number and how can i book a seat?
  • Until when can I purchase travel insurance before my flight departure?
  • Who is the Insurance provider?
  • What are my coverages if I buy Travel Insurance?
  • How do I file Insurance claim with Generali Global Assistance?
  • Who is eligible to purchase travel insurance?
  • Travel now pay later installment?
  • Who is our financial partner?
  • More questions on loans?
  • Can I talk to a representative?
  • My flight times have changed?
  • What are the refund processing fees?




Need more help?





Farestore.com, TX (Affiliate DBA of Skybooker.com LTD),
In Canada, represented by 8648131 Canada Ltd | TICO license # 50021527
© 2022 Farestore, All rights reserved.