Kenneth @ farestore.com was extremely knowledgeable, patient and made our first time travel experience possible. Kenneth went above and beyond his duties in purchasing our travel tickets and turning a very stressful situation into a stress-free one.
Kenneth not only assisted us in the purchase of flight tickets but insured that we had canelation insurances and our visitor visa's as well. Big Kudos to Kenneth for outstanding Customer Service, which is very rare these days. We look forward to working with him again.
'BillieGrace & Rosie'
I just want to say how pleased I am with the service level that you have delivered in setting up my son's travel to Australia from Toronto. In a tough situation, you were able to react and help me fix a complicated problem. You were polite, kind and considerate in the adjustments and showed excellent knowledge of your business.
You delivered advice, and timely information over the phone and email as we completed the arrangements which helped immensely. I am an experienced traveler and I recognize solid professionals when I meet them.
You are just great! I will recommend Farestore to my friends and associates for their travel needs, service levels like yours makes business relationships that last.
Heather was so helpful when I called in to inquire about my tickets. She was very patient with me and answered every question with precise information. Heather helped me with my pricing and went WAY beyond the call of duty. She was very polite and efficient. I enjoyed working with her and prefer her to wait on me again.
Many thanks to her!
I wanted to commend Customer Service agent Sandra. She helped me make a change to my existing reservation. She was pleasant and extremely efficient. She offered the best service I have received at any travel agency!
She was really great and took care of all my requests immediately.
I'd like to commend the service provided to me by your agent named Russell on April 5, 2007. He was very helpful and patient and most important of all, very courteous. He is an asset to your organization. I wish there'll be more people like him assisting callers.
I want to complement Leslie. She gave me such caring service and got me a great deal. It was my first time, yet I will come back to him in the future.